Your privacy is our priority. This document clearly explains how lubangking collects, uses, stores, and protects your personal information in accordance with the highest data protection standards.
LubangKing, operating under the domain lubangking.pro, takes the privacy and data security of every member using our platform seriously. This Privacy Policy is crafted to give you a clear and transparent understanding of how we handle your personal information from the moment you register until you stop using our services.
We operate in compliance with the Malaysia Personal Data Protection Act 2010 (PDPA), which sets strict guidelines on how companies must manage and protect individuals' personal data. For us, complying with this legislation is not merely an obligation — it is part of our commitment to building long-term trust with every LubangKing member.
By using the LubangKing platform, you agree to the collection and use of your information as described in this Privacy Policy. If you disagree with any part of this policy, please contact us before continuing to use the platform.
LubangKing only collects personal data that is strictly necessary to provide you with a secure, fair, and efficient service. The following are the categories of data we collect:
Full name, date of birth, MyKad or passport number, identity document image for the KYC process.
Email address, mobile phone number, and mailing address where applicable.
Bank account number, account holder name, e-wallet details for deposit and withdrawal processing.
Game history, transaction records, game preferences, and platform usage patterns.
IP address, device type, browser version, operating system, and login session information.
Chat records with our customer support team, complaints, and feedback you have submitted to us.
We never collect information unrelated to the provision of our services. All data is collected with your knowledge and consent, either directly through registration forms or automatically through your use of the platform.
The personal data we collect is used solely for legitimate and necessary purposes within the context of LubangKing platform services. The following are the primary purposes for which your data is used:
LubangKing does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, in certain limited situations, we may share your information with the following parties:
All third parties we work with are bound by strict data confidentiality agreements and are only permitted to use your data for agreed purposes. We conduct regular audits of all our third-party partners to ensure ongoing compliance.
The security of your data is something we invest in seriously — in terms of technology, procedures, and human resources. LubangKing implements multi-layered security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction.
Our technical security measures include:
In the event of any data breach involving your personal information, lubangking is committed to notifying you within a reasonable timeframe and taking immediate steps to limit the impact and prevent recurrence.
LubangKing uses cookies and similar tracking technologies to enhance your experience on our platform, ensure proper functionality, and understand how users interact with our website.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for core platform functionality — login, session security, and account verification | Session / 24 Hours |
| Performance Cookies | Collect anonymous usage statistics to help us improve platform performance | 30 days |
| Functional Cookies | Store your preferences such as language, display settings, and game preferences | 90 days |
| Analytics Cookies | Help us understand usage patterns for overall user experience improvement | 12 months |
You can control and manage cookie settings through your browser preferences. Please note, however, that disabling essential cookies may affect core platform functionality and your gaming experience.
Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. LubangKing fully respects and facilitates the exercise of these rights:
| Your Rights | Description | How to Exercise |
|---|---|---|
| Access | Request a copy of the personal data we hold about you | Contact customer support |
| Correction | Request correction of inaccurate or incomplete data | Through account settings or support |
| Deletion | Request data deletion in certain circumstances under the PDPA | Contact our privacy team |
| Objection | Object to the processing of your data for direct marketing purposes | Account notification settings |
| Mobile | Receive your data in a machine-readable format | Official requests to us |
We will process any requests relating to your data rights within 21 business days. For cases requiring further investigation, we will keep you informed of progress within the same timeframe.
The LubangKing platform is strictly for users aged 18 and above only. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.
If we discover that personal data belonging to a minor has been collected without our knowledge — for example, if someone registered using false age information — we will take immediate steps to delete all related data and close the account.
LubangKing reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Each new version will be published on this page with an updated effective date.
For material changes — that is, changes that significantly affect how we use your data — we will notify you via the email registered to your account or through an in-platform notification at least 7 days before the changes take effect.
Continued use of the LubangKing platform after the effective date of any changes is considered your acceptance of the updated Privacy Policy. If you disagree with the changes, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you through several channels:
Our privacy team targets a response time of under 24 hours for general inquiries and under 4 hours for cases involving urgent data security concerns. For more information about your rights and how we protect your data, you may also refer to the FAQ us.
We do not merely comply with the law — we invest in the best technologies and procedures to ensure your privacy is safeguarded at all times.
All data transmitted between your device and lubangking's servers is protected by bank-grade encryption, the same standard used by leading financial institutions worldwide.
Our policies and procedures are designed to fully comply with the Personal Data Protection Act 2010, providing you with complete legal protection as a Malaysian user.
An additional layer of protection through 2FA ensures only you can access your account, even if your password is compromised.
The LubangKing platform undergoes regular security audits conducted by independent cybersecurity firms to ensure there are no vulnerabilities that could be exploited by unauthorized parties.
LubangKing has never and will never sell, rent, or trade your personal data to advertisers or any third party for commercial purposes.
You may access, amend, or request deletion of your data at any time. Our privacy team processes every request within 21 business days, no questions asked.
Create your LubangKing account today and enjoy a safe, fair, and rewarding gaming experience alongside over 500,000 Malaysian members who already trust us.